Frequently asked questions

Here you'll find detailed answers to the most frequently asked questions about our LabPlus LIMS.

General information

A LIMS (Laboratory Information Management System) is a software program used in laboratories to manage and organize data.

It provides a centralized platform for storing, tracking and managing different types of data, such as sample information, test results, instrument tracking and laboratory workload management.

By automating numerous processes and offering advanced analysis functionalities, a LIMS helps to boost operational efficiency, guarantee data quality and ensure compliance with current standards and regulations.

LabPlus stands out in the market for its intuitive, highly configurable solution that adapts to the specific needs of each laboratory. This flexibility enables the system to be configured to the unique processes and workflows of each laboratory, whatever its size or speciality.

Our LIMS offers a wide range of advanced functions to facilitate laboratory management by optimizing and automating processes. To find out more, please visit our dedicated pages.

LabPlus offers a user-friendly interface that makes it easy to get to grips with. Our aim is to enable you to exploit the full potential of LabPlus quickly. Our team is with you every step of the way, from defining your needs to providing day-to-day support.

LabPlus is a flexible solution that can be adapted to any industry. We have customers in a wide range of sectors, including chemistry, agri-food, services, environment, and many others.

Please visit our industry pages for more information on how LabPlus can meet your needs.

The cost of LabPlus depends on many factors. In particular, it takes into account the size and complexity of your laboratory, the number of users, the functionality required, and the level of customization or support required. It also includes initial costs and monthly or annual recurring fees, which vary according to the licensing mode chosen (SaaS or On Premise).

Don't hesitate to contact us, we'll be delighted to discuss your needs and challenges so that we can offer you a more precise price tailored to your situation.

The user interfaces for our LabPlus LIMS solution are available in French and English.

Features

Our LIMS offers a wide range of functions to automate processes, enabling you to achieve greater efficiency and accuracy in your analyses. Here are the main functionalities offered by the solution:

This list is not exhaustive: our functionalities are flexible to adapt to your specific needs.

Yes, LabPlus is designed to be highly configurable. Our solution can be adapted to meet your specific requirements in terms of workflow, analysis, reporting, or integration with other systems or instruments, for example.

You can define user roles and authorizations to control access to data and functions.

Authorized users can also add, delete or modify data fields to meet the precise needs of your laboratory.

What's more, all the terms used in LabPlus can be translated into your own language, making the software easy to learn and use.

During the needs assessment phase, we will discuss in detail the customization options required for your laboratory and their feasibility. Don't hesitate to contact us , we'd be pleased to discuss your requirements.

Project

How LabPlus is implemented at a customer site depends on a number of factors and the nature of the project. The key stages are as follows:

  • Needs assessment: we start by studying your needs and your existing infrastructure.
  • Configuration: we then configure LabPlus to match your workflows, processes and requirements.
  • Integration: if required, LabPlus can be integrated into your existing systems and equipment.
  • Deployment: once the configuration is complete, we gradually deliver LabPlus to your laboratory, making sure that everything is running smoothly.
  • Training: we offer comprehensive training for your teams to help them make the most of all our LIMS functionalities.
  • Ongoing support: our team is always on hand to answer your questions and solve any problems.


We take an agile approach, guaranteeing flexible implementation, focused on your laboratory's real needs, and the ability to adapt continuously to changing requirements. Throughout the project, we take into account comments and feedback to adjust priorities, improve the solution and thus meet the needs of your teams.

When you purchase the software, we provide a set-up support service and training for all your staff.

Training is an essential component in ensuring that LabPlus is fully understood and used. Our training program is designed to ensure that all users are able to use the program to its full potential. It includes a generic part to acquire the basic knowledge of LabPlus, and a role-specific part to deepen the user's specific knowledge.

In addition, comprehensive documentation is provided to help you install, configure, use and operate LabPlus. The solution also features online help, available at all times to assist you in using the software.

Customer support is of paramount importance to us. We offer comprehensive technical assistance to ensure a smooth and efficient experience. Our team is here to help you solve all your technical problems, from installation to day-to-day use of LIMS.

You also benefit from personalized training, online support and regular updates. With LabPlus, you're assured of ongoing support to maximize your laboratory's efficiency.

Security

LabPlus is hosted on servers in Canada (Quebec), and is backed by a robust security framework designed to meet the highest standards of data security.

Access rights are managed so that each user only has access to the functionalities and data required for his or her role. LabPlus uses role-based security mechanisms that offer levels of visibility and editing capabilities tailored to each user's responsibilities. Access to the system, pages and functions differs according to role. A user can be a member of several roles, for greater flexibility in managing access rights.

For laboratories working with external partners, LabPlus offers features to securely manage external access.

What's more, LabPlus logs all user actions, making it possible to track activities and detect any unauthorized access.

Start here

With our LabPlus LIMS, manage your laboratory in just a few clicks

LabPlus LIMS has enabled laboratories to automate analytical and quality assurance data management efficiently since its first release in 1994!

OFFICE
207 Saint Pierre Street N, Suite 102
Joliette, Quebec

PHONE
450-386-1095

EMAIL
ventes@labplus.ca

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